Your Information Is Protected
415 Privacy Policy — How We Protect Your Data
This Privacy Policy explains how the 415 platform collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to safeguarding your privacy and ensuring your data is handled responsibly, in line with best practices in data protection.
Effective Date: January 2026
Information Collected by the 415 Platform
The 415 platform collects various types of information in order to deliver quality services, process transactions and ensure the security of user accounts. The following are the categories of information we collect:
Account & Personal Information
During registration, you are required to provide information including a username, active email address and password. You may also be required to verify your age and identity in accordance with platform requirements. All such information is stored securely and used for account management, login verification and account-related communications.
Device & Browser Information
When you access the platform via mobile phone or web browser, we automatically collect technical information such as device type, operating system, browser type, IP address, screen resolution, and access time. This information is used to optimise platform performance across a wide range of devices, including the Android and iOS devices commonly used by users in Malaysia.
Payment Information in MYR
To process deposits and withdrawals in MYR, we collect the necessary transaction information such as your chosen payment method (FPX, Touch 'n Go, bank transfer) and transaction amount. We do not directly store your full card details or bank account numbers — payment processing is handled through secure payment gateways that comply with industry standards.
How Your Data Is Used
Data Usage Purposes & Cookie Policy
Primary Purposes of Data Use
The information collected is used for the following purposes: to process account registration and verification; to enable secure login and detect suspicious activity; to process deposit and withdrawal transactions in MYR; to send account, security or promotional notices you have agreed to receive; to improve platform performance and features based on usage patterns; and to meet applicable legal obligations or compliance requirements.
Cookies & Tracking Technologies
The 415 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies allow the platform to remember your preferences, maintain your login session and analyse how the platform is used. There are two main types of cookies we use: session cookies that expire when you close your browser, and persistent cookies that are stored on your device for a longer period to facilitate repeat visits. You can manage or disable cookies through your browser settings, though this may affect the functionality of certain parts of the platform.
Data Storage, Security & Sharing
How We Store & Protect Your Data
All user data collected by the 415 platform is stored on servers protected by multi-layered security measures. These include SSL encryption for all data transmitted between your device and our servers, password encryption using secure hashing algorithms, and continuous monitoring to detect and block unauthorised access. Access to users' personal data within our organisation is restricted to staff with a specific need, and they are bound by strict confidentiality obligations.
Third-Party Sharing
415 does not sell, rent, or trade users' personal information to any third party for marketing purposes. We may share data with third parties only in the following limited circumstances: with payment processors required to complete your MYR transactions; with technical service providers that help operate the platform under strict confidentiality agreements; or when required by law or a valid court order. In all such cases, the information shared is limited strictly to what is necessary.
Data Retention Period
Your account information is retained for as long as your account remains active. Upon account closure, your data may be kept for a limited period for legal compliance, dispute resolution or fraud prevention purposes, before being securely deleted in accordance with established procedures.
You're in Control
User Rights & How to Contact Us
You have the right to request a copy of the personal information we hold about you at any time. Contact our support team to submit a data access request.
If your personal information is inaccurate or out of date, you can update it directly from your account settings or by contacting the 415 support team.
You may request the deletion of your account and personal data. Such requests are subject to applicable legal data retention obligations.
Changes to This Privacy Policy
The 415 platform reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or new platform features. The latest version will always be available on this page along with an updated effective date. Continued use of the platform following any changes constitutes acceptance of the updated policy.
Contact Us About Privacy
If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, please contact the 415 customer support team via email at: [email protected]. You may also visit the FAQ for answers to the most frequently asked privacy questions from our Malaysian users.